Send your question or issue to support@bookshaper.com. Include your account email, what you expected, what happened instead, and your operating system and Bookshaper version.
Troubleshooting
- Cannot log in: verify your credentials, check your connection, and try resetting your password.
- Subscription expired: check billing notices and your payment method in the Stripe billing portal.
- AI features are not running: confirm your subscription, API configuration, and that the active scene contains manuscript content.
- Import or export fails: confirm the format is supported and try a smaller file first.
Response times
Standard response time is 24–48 hours. Subscription and access issues for Pro users receive priority response within 24 hours.